Booking Terms and Conditions

Check In

Bunk house rooms: from 2pm

Check Out

Bunk house rooms: 10am

Reception Hours

Please visit BIG4 St Helens Holiday Park Reception to check into St Helens Mountain Bike Base. Office Hours: 8:30am-6pm weekdays and 9am-5pm weekends. These hours are extended during peak periods. As a courtesy please make arrangements for out-of-hours arrivals and departures with office staff prior to your stay.

Changes and Cancellation

Here at St Helens Mountain Bike Base, we endeavour to do all we can to make your stay with us enjoyable. We understand that at times you may need to change or cancel your travel plans, so the following cancellations/changes conditions apply:

  • If a cancellation is less than 28 days prior to arrival the full payment is forfeited.
  • If a cancellation is 28 days or more prior to arrival, a refund will be available, less a $50 administration fee and credit cards fees is applicable (per bunkhouse booking).


Dogs are not permitted inside any of our bunkhouse rooms (with the exception of registered Guide Dogs), but they are permitted on cabin balconies. Please contact us directly on 03 6376 1290 to discuss your pet and travel needs.

Deposits and Payments

A deposit or payment in full by credit card is required at the time of booking. The park will process this against your credit card and send a confirmation email. If you have made arrangements to direct deposit your payment(s), please provide your reservation number and name as a reference: BSB: 067-018 ACCT: 1007-0678. Peak period payments require full payment prior to arrival: Christmas by 1 October and Easter by 1 February. These can be paid in instalments via arrangements with reception.


Bunkhouse Extras: $25 per person per night. Bonds: A bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group. Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.